Privacy Policy

AutoTint Nottingham (“we”, “us”, “our”) operates autotint.uk and provides window tinting services from 9 Stonesby Vale, Nottingham, NG2 7UR. This policy explains how we handle your personal information in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who is responsible for your data?

AutoTint Nottingham is the data controller for personal information collected through this website and when you book or use our services. Registered company number Registered company number 17334015.

Contact: info@autotint.uk · 07520 669922
9 Stonesby Vale, Nottingham, NG2 7UR

What information we collect

When you book online, we collect:

• Your name
• Mobile phone number
• Email address (optional)
• Vehicle make and model (optional)
• Any notes you choose to add (optional)
• Your chosen appointment date and time, vehicle type, quoted price and booking reference

If you contact us by phone, email or social media, we may keep a record of that correspondence and any details needed to respond or manage your booking.

We do not knowingly collect information from anyone under 18. Bookings should be made by, or with the consent of, an adult.

How we use your information

We use your personal data to:

• Confirm and manage your booking
• Send appointment reminders before your visit
• After your appointment, send a one-off SMS asking for a review and sharing our referral offer (you can reply STOP or ask us not to send these)
• Contact you about your appointment if plans change
• Provide our tinting service and honour our warranty
• Keep business records for accounting, tax and dispute resolution
• Improve our booking system and customer service
• Measure website and advertising performance when analytics tools are enabled (for example completed online bookings)

We do not sell your personal data. We do not send marketing emails unless you have clearly asked us to, and you can opt out at any time.

Lawful bases for processing

We rely on the following lawful bases under UK GDPR:

• Contract — processing needed to take booking steps at your request and to perform our service.
• Legitimate interests — running our business, keeping records, sending appointment reminders and handling warranty claims, balanced against your rights.
• Legal obligation — where we must keep records for tax or other legal requirements.
• Consent — only where we ask for it explicitly, for example if you opt in to marketing in future.

Where your data is stored

Booking information is stored securely in a database hosted by Supabase, our data processor. Our website is hosted on infrastructure used to deliver the site and booking system. Data may be processed in the UK, EEA or other countries with appropriate safeguards where required.

We take reasonable steps to protect your information against unauthorised access, loss or misuse. Access to customer booking data is limited to those who need it to run the business.

How long we keep your data

We keep booking and customer records for as long as needed to provide our service, support warranty claims and meet legal, tax and accounting requirements. When data is no longer required, we delete or anonymise it where possible.

Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at info@autotint.uk. We may need to verify your identity before responding. We aim to reply within one month.

ICO website: ico.org.uk

Cookies and similar technologies

Optional analytics and advertising cookies (Google Analytics 4, Google Ads, Meta Pixel) are only set after you accept them via our cookie banner (Consent Mode v2). Our studio dashboard uses a strictly necessary session cookie for staff access. See our Cookie Policy for details.

Third-party links

Our site may link to Facebook, Instagram or other third-party websites. We are not responsible for their privacy practices. Please read their policies before sharing information with them.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Significant changes may also be highlighted on the website.